For remote support from AMS IT Support, please download the Splashtop SOS Remote Support software by clicking on this link as advised by your technician and follow the instructions to allow us to help you solve your issue.

1. Launch the downloaded program.
   It may be in your Downloads folder.
2. Give the 9-digit number to your IT admin.

When you want to end the support session, be sure to quit the program.

This ensures your computer cannot be remotely accessed any more until you download and run the program again.