PRICING
Probably the main reason you are here - never mind the actual service: show me the money! Of course, the PRICE of anything is of little relevance unless the VALUE of it is understood. Here's a quick example:
Imagine an employee spending 45 minutes a day using the internet for non-business related purposes. Sounds a lot? It’s only ten percent of a 7 ½ hour workday, roughly 6 minutes an hour. It’s easy to rack this time up by checking social media accounts, doing some on-line shopping or maybe planning a holiday or looking for a car or house – and never mind those YouTube cat videos, for goodness sake…
OK, so accepting that’s an entirely feasible scenario – and, in fact, we KNOW that it is a very common occurrence - have you calculated how many days from the work year that is?
45 mins a day
5 days’ a week
47 work weeks a year
23 ½ DAYS A YEAR. (That’s the equivalent of many employees’ annual paid holiday entitlement.)So imagine having a managed web-filtering service that blocks access to social media, shopping, travel, etc., sites (other than supplier sites permitted for certain users for proper business use) during work hours and allows them only during staff lunch break?
We would imagine the value is way higher than the price/cost of around £ 1.50 per month per user.
We like to be transparent on pricing, so here are our standard rates. However we will tailor actual pricing after an initial discussion and some fact-finding.
This is so that we can ensure the support and management package you sign up for suits your business operations model and IT assets based on factors like complexity, such as multi-sites, remote workers, server combinations, on-premises and cloud service integration and age of assets.
We also offer ad-hoc (also known as break/fix) and per-incident/support hours agreements, however they only resolve issues once they rear their head - it doesn't help you maintain a secure and productive IT infrastructure.
Anyone of these service elements can be added to other packages, and some can also be removed. On-site support can also be modified to a pre-agreed number of hours per month.
PREMIUM
- IT Policies for inclusion in your Company Policies
- Monitoring all IT assets for health, performance and uptime (including smartphones/tablets if desired)
- Router, firewall and internet connection monitoring and maintenance
- Maintenance - patching, updates and backup monitoring
- Management of email and software services, subscriptions and accounts
- Domain and DNS record configuration and maintenance
- Proactive support - acting on matters raised by monitoring before they become an issue
- Help Desk - 8.30 to 5.30, Mon-Fri (Additional coverage available)
- Unlimited1 phone, email and remote support for users
- Managed web security and web site filtering for the Office and mobile workers
- Managed Antivirus and antimalware licences (including smartphones/tablets if desired)
- Managed local and on-line server backup licences (can be added to other plans)
- IT asset audit and maintenance of an IT asset register
- Administration Document securely storing all relevant information about your IT infrastructure and services
- Unlimited1 On-site business hours support included
- Disaster Recovery and Business Continuity planning and testing
- Virtual CIO - we take on the role of your CIO and IT department manager
ENHANCED
- IT Policies for inclusion in your Company Policies
- Monitoring all IT assets for health, performance and uptime (including smartphones/tablets if desired)
- Router, firewall and internet connection monitoring and maintenance
- Maintenance - patching, updates and backup monitoring
- Management of email and software services, subscriptions and accounts
- Domain and DNS record configuration and maintenance
- Proactive support - acting on matters raised by monitoring before they become an issue
- Help Desk - 8.30 to 5.30, Mon-Fri (Additional coverage available)
- Unlimited1 phone, email and remote support for users
- Managed web security and web site filtering for the Office and mobile workers
- Managed Antivirus and antimalware licences (including smartphones/tablets if desired)
- Managed local and on-line server backup licences (can be added to other plans)
- IT asset audit and maintenance of an IT asset register
- Administration Document securely storing all relevant information about your IT infrastructure and services
STANDARD
- IT Policies for inclusion in your Company Policies
- Monitoring all IT assets for health, performance and uptime (including smartphones/tablets if desired)
- Router, firewall and internet connection monitoring and maintenance
- Maintenance - patching, updates and backup monitoring
- Management of email and software services, subscriptions and accounts
- Domain and DNS record configuration and maintenance
- Proactive support - acting on matters raised by monitoring before they become an issue
- Help Desk - 8.30 to 5.30, Mon-Fri (Additional coverage available)
- Unlimited1 phone, email and remote support for users
- Basic web security for your Office - simple DNS filtering to block known malicious sites and email links
1 "Unlimited" is subject to reasonable limits - like a fair use policy.
Additional management/support services we offer:
- Website Security: monitors your web site for unauthorised changes, hacking, malware injections and down time.
- Email Security: fully managed email security, anti-spam, virus and malware gateway
- Email Encryption: secure important or sensitive emails with encryption - either for specific emails before sending or automatically on-the-fly by trigger phrases set on the email gateway
- Data Loss Prevention and Data Leak Protection (DLP): policy-based monitor, report and blocking of sensitive data from being sent outside the organisation
Now for the prices - probably what you really want to know. These are "rule of thumb" prices subject to age and quantity of devices and other commerical factors. All are based on support within business hours (except for planned patch and updates maintenance).
Ad-hoc Support
Remote: £60 per hour, minimum 30 minutes; billed in 30 minute increments rounded up.
On-site: £75 per hour, minimum 1 hour; billed in 1 hour increments rounded up.
Contract Support
Contract clients benefit both from rate discounts and lower minimum charges, which are nominally:
Remote Support: £50 per hour, minimum 15 minutes; billed to the nearest 15 minutes.
On-site Support: £65 per hour, minimum 30 minutes; billed to the nearest 30 minutes.
(Unless otherwise included in a client’s ITSM Agreement.)
Managed Services Agreements (based on minimum 12 month initial term)
Rule of thumb pricing based on:
- PCs / laptops from £7.00 per month
- Handhelds from £1.50 per month
- Servers from £50.00 per month
All prices are exclusive of VAT, subject to fact-finding at a pre-quotation meeting and our terms and conditions.
Registered in England: 8737143 | Registered Office: The Mansion House, Wrest Park, Silsoe, Bedfordshire, MK45 4HR | VAT Reg GB 175 9482 60